Just had my first Karen experience today…

Setting: Airport office building across the street from terminal

Cast: Me: an airport IT Field Engineer, Karen in a black dress sandals and no mask (this was today) and 2 large handbags

Me: Heading to terminal from Administration building and Sees lady that looks like a lost passenger and decides to chime in Ma’am the terminal is on the other side of this garage.

Karen: But I need to get to Southwest. My flight leaves at 07:15

It’s 07:00

Me: You’ll be lucky to make it. It’s on the other side of the Garage and across the street. If you go to the counter they’ll help you rebook your flight.

Karen: But that doesn’t help.

Karen storms off downstairs to her car and drives to the other side whilst my collegue and I walk over to our service call in the terminal. Fast forward to approaching the bridge to the terminal. Karen starts running

Karen: You could have helped!

Me confused as we don’t work for any airline and have literally walked to the terminal faster than she drove

Me: Sorry but we’re not with the airlines. There’s nothing that we can do for you.

Karen stops in shock with an expression that no one has ever given her a reason to her entitledness.

Karen: But I’m a customer you should’ve helped.

Flips me off

Me: Nothing I can do for you have a nice day.

Karen: How can you sleep at night with this?

Me: Very soundly. Have a nice Day.

Karen rushes to the Southwest counter at 7:10 in which she is advised she missed her flight. We tend to our service call and witness Karen sitting near the Southwest counter Bench.